Frequently Asked Questions
What is Respite Care?
Respite care is essentially fill-in care for family caregivers. For instance, a retired husband and wife may live together, and the wife is responsible for helping with many daily needs. The wife must leave town for a few days for a graduation or a funeral, but such a journey would be too burdensome for the husband. That family would call Koi Home Care to arrange respite care for the husband while the wife is away.
How quickly can you staff a home?
Koi Home Care can staff a home on the same day in most cases and by the next day in ALL cases. This is a swift response to the need for private duty and the personal care industry.
What payment methods do you take?
Koi Home Care works with private pay, long-term care insurance, and multiple community organizations that arrange care for specific individuals. Many long-term care insurance policies reimburse the insured directly, but Koi Home Care still handles the insurance billing for the convenience of our clients. Our rates are pretty competitive. To receive a personal quote, don’t hesitate to get in touch with us today..
Will you protect my privacy?
Koi Home Care takes the privacy of our clients very seriously. Our standing policy states we are not allowed to identify our clients in any way except to those people you specify in writing (such as your doctors and your spouse). All our employees are well trained in patient privacy and know not to identify our clients with their spouses. Furthermore, all patient records are kept in locked cabinets or locked/supervised areas.
What do you mean you are on-call 24/7?
You may have an unexpected need for service. You may have a very concerning change in your medical condition and want to discuss it with someone. Koi Home Care answers the phone 24 hours per day, seven days per week. We even have highly experienced home health nurses on call to help you assess those late-night medical concerns after your doctor’s office is closed.
If you have a severe medical emergency requiring immediate attention, please contact 911.
How do we get started?
A professional care manager will visit your home to assess your care assistance requirements. You’ll be able to explain your preferences and needs and ensure that you get the services that fit you best. To get the process started, don’t hesitate to get in touch with us today.
Do you do background checks?
Everyone, from the office staff to the care providers, has level 2 FBI Background Screening.
Can I interview caregivers?
Yes, we always recommend interviewing caregivers at no cost to you, so you or a family member can take part in choosing who will be working in your home.
Is a contract required?
Yes, both parties sign an agreement with no specified contract period. Our agreement sets out the fees, terms, and other details of the relationship as required by the State of Georgia.
Do you accept Medicare and Medicaid?
Yes- we are also licensed to provide Medicare and Medicaid Managed Care Plans. We have contracts with all the HMO providers in area 9 apart from Humana.
Medicaid will pay for care based on limited needs and income-based qualifications.
Can Long Term Care insurance pay for my private duty care?
Yes. We accept all Long Term Care insurance policies.
How much will this cost?
The cost is determined based on many factors, which range from how services will be paid to how often services will be required and what services you will be requesting. Also, the price may fluctuate based on whether you have long-term care insurance or are paying privately. We accept all long-term care insurance policies, and, in many cases, you will pay nothing out of pocket. If you are paying privately, we will work with you to create a schedule based on your budget. Prices range directly from the services requested as well as the schedule. Since all client’s needs are different, we can accommodate 24/7 care, down to just a few hours a week; however, we have a minimum of 4 hours per day
How do I get started?
Just call us at 470-203-6152 or email us at firstname.lastname@example.org. We can discuss your care needs over the phone or via email or arrange a visit to your premises and establish a care plan that will suit your needs.
Based on that plan, we can refer caregivers to provide services ranging from four hours daily to around-the-clock care.
What is the difference between Medicare and Medicaid?
Medicare and Medicaid are both government‐run programs. Medicare is strictly a federal program that provides health insurance for those 65 and over, certain younger people with disabilities, and people with End‐Stage Renal Disease (permanent failure requiring dialysis or a transplant).
Medicare Part A and/or Part B may help pay for your home health care if these conditions apply to you:
- You’re under the care of a doctor who accepts Medicare assignments.
- You’re homebound,so you need help or special medical equipment such as a wheelchair to leave home. Homebound can mean that your doctor believes leaving your home could be harmful to your health and very difficult. Your doctor must certify that you’re homebound.
- Your doctor orders home health care for you, certifying that you need in‐home health care because you’re homebound and need intermittent (not continuous) skilled care. Your healthcare provider must create a care plan for you.
- You receive your care from a Medicare‐certified home health agency.
Medicaid is a state and a federal program that provides health insurance to millions of low-income families, children, pregnant women, adults without children, seniors, and people with disabilities.
Do your caregivers speak languages other than English?
Koi’s dedicated bilingual caregivers speak English and 16 other languages, including Spanish, Cantonese, Mandarin, Vietnamese, Portuguese, and Russian.
How do I become a patient?
Contact us by phone (470-203-6152) or Referral Form.
Will I always receive care from the same Caregiver?
We strive for Caregiver consistency, but we use a small CareTeam so that when substitutes are necessary, you will be comfortable and familiar with those Caregivers.
Why is working with Koi Home Care better than hiring on my own?
Hiring a caregiver on your own has its challenges. In addition to paying a caregiver and providing supervision, you will assume liability and pay employment taxes; interview candidates, call references, and run criminal background checks; negotiate pay rates; and ensure candidates have the suitable skill set and training. You will also be “on-call” to deal with a crisis or a worker who has to call out sick. Koi Home Care will provide all these services as part of our hourly or flat-rate fee.
When should I start home care?
We frequently get calls after an illness or accident, but it’s better to contact us if you notice any subtle changes in your loved one’s health or mobility that might lead to a fall or present a preventable challenge. Bottom line: as soon as you have any concerns about a family member, call us. You can start with limited hours and increase as care needs grow.